FAQ
GENERAL QUESTIONS
How do I watch the documentary when I purchase it on your AmericansWithNoAddress.com website?
There are 4 primary ways:
- Watch from your computer.
- Watch from your iPhone/iPad or Android/tablet.
- Cast the documentary film from your cell phone to your smart TV with Airplay and Chromecast.
- When your Smart TV is on, navigate to your Internet App and go to www.AmericansWithNoAddress.com, then SIGN IN in the upper right corner.
When I purchase the documentary to watch on your website, where can I find it after several months have passed?
Go to our website www.AmericansWithNoAddress.com and SIGN IN in the upper right corner and our documentary will always be there.
HOSTING A SCREENING
How do I watch the documentary in my auditorium?
Go to www.AmericansWithNoAddress.com and pay the group screening fee for your one-time showing. Once you pay the fee, the streaming is accessible 24-hours a day for 90 days. You should test your set up for playing the documentary in your facility during this time period prior to your event to make sure all works well.
To access the documentary, just go to the website again and SIGN IN at the top right corner. Once you sign in, there will be a thumbnail of our documentary, just click on it and it will play. You can stop and pause at your leisure.
When you are signed in on your computer, just press play and it will play on your projector or large screen monitor wherever it is located in your auditorium.
How many times can I watch the documentary during the 90-day period?
We are working on the honor system, we would kindly ask you to host just one screening during this time period. If you want to have more screenings, we would ask that you please pay the group screening fee again.
Why is the hosting fee more than the individual fees for rent/purchase?
The group screening hosting fee includes a Commercial Use License for a single public showing during the 90-day rental period in the Terms and Conditions. The size of your audience doesn’t matter, whether your organization is 10 or 1,000 people.
What platform is used to stream “Americans With No Address” when I host a screening?
We use Uscreen.tv for streaming our documentary. They provide adaptive bitrate streaming to ensure the best quality delivery based on your internet connection. Their system automatically adjusts the video quality to match your available bandwidth. If you experience any issues, you can try playing the video at a lower quality setting, which might be more suitable for your current internet speed or device capabilities. Uscreen recommends an internet speed of at least 5-10 Mbps for HD quality streaming, but their system will adapt to provide the best possible experience even with slower connections.
Can I preview the documentary before I host a screening?
Yes. We humbly ask that you rent our documentary by clicking on any of the streaming buttons on the home page of our website to preview it prior to paying for a group screening.
Do you have promotional and marketing assets to help us promote our screening event?
Yes. Click on the GROUP SCREENINGS tab on our website and you will find various materials such as a film trailer, digital ‘editable’ posters and postcards plus more.
Screening tips
During your screening event, we recommend a dedicated internet connection for the computer you are using to receive the stream. The more users accessing the same network, the slower your download times, which may lessen the quality of the stream.
Please DO NOT use a wireless connection for your screening event. An ethernet cable (hard-wired) connected internet reduces the chances of interference and trouble.
Do not have other applications running on your computer simultaneously such as virus scanning, updates, or backup software.
Can I just download the documentary film to my computer and play it?
No. The Uscreen system is reliable, stable and built to handle thousands of download streams simultaneously. Your screening event is just one of thousands.
More questions?
Email Hello@AmericansWithNoAddress.com.