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FAQ
What platform is used to stream “Americans With No Address” to my organization?
We use the Faith Content Network for suppling the link as the content delivery system of our documentary into your facility, whether it’s an auditorium, office or maybe a large family room for your group. They also handle any customer service questions you may have in order to host a screening at your organization, college, university, church or nonprofit. They use Brushfire as the ticketing platform and checkout to make your experience simple and seamless.
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Can I preview the documentary before I show it to our group?
Yes. We totally understand that some of you would like to preview it first. Please reach out to Info@FaithContentNetwork.com.
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How much are tickets?
$13.00. This does not include any applicable state tax that would be added on. There are no discounted tickets for children since this isn’t a film made for children.
Can my organization buy tickets and give them away?
Yes, you may purchase tickets on your ticket registration link and provide them to your audience for free or at a discounted rate.
How do I set up my registration / tickets link?
You will receive an email with a link where you will need to fill out your venue information, including address, contacts, dates, etc.
How long does it take for me to receive my registration / tickets link?
Once you have filled out your online form, it usually takes a couple of days to get the registration link to you so you can start inviting people to get their tickets.
How will I know who has registered and purchased tickets?
The Faith Content Network will send you a daily report to keep you updated on registered ticket sales for your event.
Can I sell tickets at the door?
Yes! We recommend having a computer or smart device available so you can take registrations at the door. If you have cash sales, you will need to enter those registrations online after your event. You will have 48 hours to complete those additional registrations.
Is there a minimum number of tickets I need to sell?
Yes, there is a minimum of 5 tickets that must be purchased for you to host a screening event, but like you, our hope is your event draws in scores of people.
Do you have promotional and marketing items to help us promote the screening?
Yes! We provide you with downloadable promotional materials to get the word out. The materials include film trailers and digital PDF posters where you can type in your screening event information.
When will I receive the movie link?
You will receive your link to access the movie approximately 48 hours prior to your event date. Use those days to test your system to make sure you are ready to show the film. YOU ARE PROHIBETED TO GIVE THIS LINK OUT TO OTHER ORGANIZATIONS, GROUPS OR INDIVIDUALS.
When will the link expire?
The link will be valid for a total of five days, starting on the date you receive the link.
Can I host the documentary in a movie theater?
Yes. The Faith Content Network works primarily with organizations to offer alternative ways to experience movies. That said, if there is a theater near you, you can contact them and see if they're willing to allow you to rent their theater for the screening of our documentary.
Who handles the ticketing?
Brushfire is the ticketing system that we use, of where you can sell and manage tickets for your screening event. Once you've registered to host a screening event, look for an email from Brushfire with your ticket registration link. Once you start selling tickets, Brushfire will email you daily updates with a list of those who have registered for your screening event.
Will I receive a free "No Address: Interactive Study Guide"?
Yes. Once you start selling tickets, we will send you one free complimentary study guide. The study guide was written to compliment the documentary with practical ways you can help reduce homelessness in your community. It's designed for small groups. It's available on Amazon. For discounts on bulk sales, reach out to our publisher David C. Cook Publishing at rudy.kish@davidccook.org.
Technical questions ... I have technical questions!
In order to host our documentary, you need to make sure you have the following:
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An internet connection
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A desktop or laptop computer
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A mobile phone or tablet
While the network will stream your event at the highest quality possible, it is important to know that your viewing experience is dependent on your internet connection and the projection capability of your venue. Your network connection should sustain a download speed of at least 20 Mbps to view the simulcast.
The film file will be emailed to you 48 hours prior to your event so you have time to test it. The documentary is uploaded to a password-protected page. If you would like to take an intermission during the screening, you have the ability to pause it. Our technology also allows you to start, stop, rewind, and pause. You will be in control of starting the film.
TIP
During your screening event, we recommend a dedicated internet connection for the computer you are using to receive the stream. We also recommend that the connection be wired, not wireless. You have limited bandwidth, and the more users accessing the same network, the slower your download times, which may lessen the quality of the stream.
Please DO NOT use a wireless connection for your screening event. An ethernet cable (hard-wired) connected internet reduces the chances of interference and trouble.
In order to get the most accurate results, test the exact set-up you will use to show the screening (i.e. use the same computer, internet connection, sound, etc. in the room where you will show it).
PLEASE TEST YOUR INTERNET SPEED
Your "download speed" number is the key for your broadcast capability. Your network connection should sustain a download speed of 20 Mbps or greater. To check your download speeds, https://www.speedtest.net, click BEGIN TEST, and your speed will be tested, providing you with an accurate indication of your capacity.
LIMIT YOUR NETWORK
We highly recommended that the ONLY computer accessing the network during the broadcast is the one showing the documentary. Also, plan to have a dedicated internet connection for that computer when you are downloading the stream.
Do not have other applications running on your computer simultaneously such as virus scanning, updates, or backup software.
YOUR DEVICE AND RESOLUTION
Check your video projector or large format monitor resolution to ensure that it matches your computer resolution. In full screen mode on your computer, you should see full screen with your projector or monitor. After connecting your computer to the projector or large format monitor, power on the computer first and then turn on the projector or monitor for auto-detecting of the resolution.
REMEMBER TO TEST AND TEST AGAIN
Whether you have hosted a screening event before or this is your first, our proprietary platform is always being updated to optimize the best content delivery. That’s why we strongly recommend running tests before your film event begins.
INTERNET BROWSER RECOMMENDATION
Faith Content Network recommends using Google Chrome as your internet browser for hosting your screening event (https://www.google.com/chrome/).
If you are using Mac OS, you may prefer Firefox (https://www.mozilla.org/en-US/firefox/).
If you are using Windows 10, we recommend Edge (https://www.microsoft.com/en-us/edge/download).
In both cases, we strongly recommend you install Google Chrome as well and run tests with both browsers. Keep both on your computer through the event so you have one as a back-up browser.
TROUBLE SHOOTING
I cannot get to the page to enter my password
Make sure you click on the link directly or copy and paste it into your browser. If you type it in, it must match exactly. CAPS MATTER for the LINK and PASSWORD.
The video page comes up with a black screen with a spinning ball
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Make sure you are using the recommended browser for your operating system.
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​Be sure you are using a hard-wired connection.
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Make sure there are no other computers pulling from your connection.
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Try to reboot your computer and router.